Privacy Policy

When you submit an enquiry through our trip planner, contact form or any package page, we collect:

• Your name, email address and phone/WhatsApp number
• Your country of residence
• Travel preferences you share with us — trip type, interests, travel dates, traveller count and any special requirements, including medical travel context where relevant

We do not ask for or knowingly collect sensitive medical records, government identification numbers or payment card details through this website.

To show prices in a currency likely relevant to you, this site uses a coarse, IP-address-based lookup to estimate the country you are browsing from. This lookup:

• Is used only to default the displayed currency — it does not identify you personally
• Does not request or store precise GPS coordinates or your exact location
• Can be overridden at any time using the currency selector in the navigation or footer

If you manually choose a currency, that choice is saved in your own browser’s local storage (localStorage) — it stays on your device, is not transmitted to our servers, and is not visible to us or any other visitor. Clearing your browser data will reset this preference.

We use the information you provide solely to:

• Respond to your enquiry and help plan or coordinate your journey
• Communicate with you about your trip via email, phone or WhatsApp
• Improve the relevance of the packages and information we share with you

We do not sell your personal information. We may share relevant details with third parties directly involved in fulfilling your trip — such as hotels, transport providers, or (where you are coordinating medical travel) hospitals and specialists you choose to consult — strictly as needed to arrange your journey. We do not share your information with unrelated third parties for their own marketing purposes.

This site uses browser local storage for lightweight, functional purposes such as remembering your currency preference. We do not use tracking cookies to build advertising profiles. Your browser settings allow you to clear local storage at any time.

We retain enquiry information for as long as reasonably necessary to respond to your request and, where a booking proceeds, to support your trip. We take reasonable technical and organisational measures to protect the information you share with us, though no method of transmission or storage is completely secure.

You may ask us to update or delete the personal information we hold about you, or ask what information we hold, by contacting us using the details below. We will respond to reasonable requests promptly.

We may update this policy from time to time to reflect changes in our practices. The “Last updated” date at the top of this page indicates when it was last revised.

For any questions about this Privacy Policy or how your information is handled, contact us at privacy@embassyhospitality.com.